Help / Contacts

Let’s sort it out.

VPN not connecting, a payment question or need help with setup? Contact support and tell us which app you use.

Where to reach us

Telegram: @gwvpn_support

Email: support@vpnhub.ltd

Contact us directly using either of these channels, or prepare an email with the form below.

What helps us investigate

  • App name and version, phone model and Android version.
  • Connection type: Wi-Fi or mobile data. Does the issue happen on another network?
  • Selected server, error message and the steps that trigger it.
No unnecessary personal data.

Do not send passwords, access keys, bank card details or browsing history. If you attach a screenshot by email or on Telegram, hide any personal information first.

Prepare a support request

This website does not send emails. The form prepares the text and shows a link to open your email app. You must confirm sending in that app yourself.

The address for our reply. It will be included in the email text.
Up to 3,000 characters. You can attach files later in your email app.

The email is prepared in your browser: form data is not sent to the website’s server. When you send a request by email or on Telegram, it is subject to our support request processing terms.

If your question is about payment

Include the app, payment date and order number, if available. Do not send full card details. Refund conditions are described in the terms of use.